On this page you will find the contacts for our machine and software services:

Machine Service:

Machine servicing and spare parts (torch tips and electrodes)

Hubert Buser: Phone: +49 (06803) 981690
  Mobile: +49 (0171) 2704017
  FAX: +49 (06803) 981691


Software Hotline:

Phone: +49 (0631) 7501103 - week days from 8:00 to 12:00, only with service contract
FAX: +49 (0631) 7501104

Send activation code requests only to:

If you have a service contract with us, you have received a special telephone number which you may call at any time, to reach one of our service technicians.


Help Desk:

The Help Desk is our remote servicing software which allows us to remotely control your PC, enabling us to quickly and efficiently update and maintain your software.

Our Help Desk can be reached week days from 8:00 to 12:00.

Use this link to download a small program to your PC. Then contact us by phone so we can initiate the remote session.



Mr. Hermann Buser (CEO)
Phone: +49 (0631) 7501103
FAX: +49 (0631) 7501104

Middle East Territory
Mr. Sameer Kohli
Consultant & Advisor
Phone: +971 50 2015495